Kendra A Peoples, Dear Human Resources Department, Eager To

Kendra A Peoplesdear Human Resources Departmenteager To Transition T

Kendra A Peoplesdear Human Resources Departmenteager To Transition T

KENDRA A. PEOPLES Dear Human Resources Department: Eager to transition to a career in utilizing my sound decision-making and administrative skills and support departmental objectives . As my resume reflects, I have many vital skills; including staffing and customer service relations, detailed documentation, and confidentiality. While these skills are currently applied as a retention and/or customer service specialist for various telecommunications companies and financial institutions, these talents are easily transferable within corporate and non-profit sectors. As my prior employers can verify, I have a proven record for taking initiative and easily managing increased responsibilities.

During my career I have strengthened my interviewing and analytical skills to identify and fulfill needs based on specified qualifications. In addition, I have extensive experience in conflict resolution (as it involves the servicing of the customer), processing paperwork and submitting reports within designated deadlines. I am a person of integrity and I am confident I will meet and exceed your expectations. I welcome an interview at your earliest convenience to discuss how my talents can support your overall organizational goals. If you have any additional questions, comments, or concerns in regards to the reception of this letter, please feel free to contact me.

Thank you for your time and consideration in this matter. Respectfully, Kendra A. Peoples KENDRA A. PEOPLES OBJECTIVE To obtain a relevant amount of experience in all aspects of the business services industry. EDUCATION Grand Canyon University Major: Healthcare Management (Masters) Graduation Date: April 2018 WORK EXPERIENCE Education Management Corporation (EDMC) Chandler, AZ Refund Specialist Mar 2011 – Present Process all financial aid refunds from students that have withdrew from school, using CampusVue, ImageNow, NSLDS, and COD.

Track completed and pending files. Ensure regulatory and compliance guidelines are being met. Affiliated Computer Services (ACS Inc) Tempe, AZ Student Support Rep/Certification/Financial Aid Officer Aug 2010-Mar 2011 Took calls from student about their disbursements and also any document that was needed to certify their financial aid. Process new, continuing and LOA (Leave of Absence) files for student that attends University of Phoenix. U S Risk Underwriters Scottsdale, AZ Technical Processor /Office Manager July 2008 –Dec 2009 Process all submission into Policyware/AIM, issue all policies, email policies to agents, process transmittals, file all submissions (quoted or declined).

Run loss runs for renewals. Answers phones, department office ordering, faxes, mailings. Serco Inc. Atlanta, GA Client: Georgia Department of Transportation July 2007 – June 2008 Certified Dispatcher Dispatch current information about flow of traffic to motorists, input pertinent information concerning vehicular incidents (i.e. accidents) in X-Win. Assist in ensuring effective methods of traffic flow is maintain over the State of Georgia highways.

Paper For Above instruction

Kendra A. Peoples is seeking to transition into a new professional role that leverages her decision-making capabilities, administrative skills, and commitment to supporting organizational objectives. Her diverse background, comprising extensive experience in customer service, documentation, conflict resolution, and regulatory compliance, equips her with a versatile skill set applicable across corporate and non-profit sectors.

Her career journey highlights her proficiency in handling complex tasks such as processing financial aid refunds, managing administrative workflows, and supporting logistical operations within various organizational contexts. During her tenure at Education Management Corporation, she efficiently managed student financial aid processes, ensuring adherence to regulatory standards through the use of advanced software like CampusVue, NSLDS, and COD. Her ability to track and verify financial documentation underscores her attention to detail and commitment to accuracy.

Prior to this, her role at Affiliated Computer Services involved managing student support services, where she demonstrated her capacity to communicate effectively with students regarding disbursements and certification procedures. Her experience at U S Risk Underwriters further showcases her competencies in processing insurance submissions, issuing policies, and managing related administrative functions — evidence of her strong organizational and multitasking skills.

Kendra’s early experience as a certified dispatcher for the Georgia Department of Transportation reflects her aptitude for real-time problem-solving, effective communication under pressure, and logistical coordination — skills transferable to a variety of organizational roles requiring quick decision-making and operational oversight.

Her educational background includes a Master’s Degree in Healthcare Management from Grand Canyon University, providing a solid foundation in organizational management and administrative principles. Her academic and professional experiences collectively demonstrate her readiness to contribute meaningfully to administrative and support functions within a dynamic organizational environment.

Kendra is a person of integrity, detail-oriented, proactive, and eager to bring her skills to an organization committed to excellence. She is receptive to opportunities that will allow her to develop further while contributing to her employer’s success. Her professional objective centers on gaining comprehensive experience across all aspects of business services, continually enhancing her capabilities to support organizational goals effectively.

In conclusion, Kendra A. Peoples offers a broad yet targeted skill set driven by her experiences in customer service, financial processing, administrative management, and logistical coordination. Her combination of technical expertise and interpersonal skills positions her as a valuable asset to organizations seeking dedicated and capable administrative professionals.

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