Kenyetta Dunlap's Work Experience And Skills ✓ Solved

Kenyetta Dunlap's Work Experience and Professional Skills

Kenyetta Dunlap is a highly experienced Customer Service professional skilled in resolving customer problems by using strong problem-solving and communication skills to deliver customer satisfaction. Maintains a high level of patience and professionalism. Detail-oriented, multitasker that excels in high volume customer service environments.

Her work experience includes several positions that showcase her skills in customer service, management, and business development. Dunlap has held roles in various capacities, notably as a Customer Care Representative, Hairstylist and Owner, and School Nutrition Manager.

Work Experience

Customer Care Representative

Live Ops - Forest Park, GA

Responsibilities included receiving inbound calls, transferring to licensed insurance agents, and signing up customers for clubs. Skills utilized included navigating multiple internet pages and certifying for insurance sales.

Hairstylist/Cosmetologist/Owner

SGH Studio - Forest Park, GA (January 2014 to December 2015)

Managed the salon, including appointment scheduling, inventory management, and ordering from distributors. Additionally provided hair cutting, coloring, relaxing, and extension installation services while maintaining a clean and safe environment for clients.

School Nutrition Manager

Fulton County Schools - Atlanta, GA (January 2004 to March 2014)

Responsibilities involved creating menus, invoicing, ordering ingredients, forecasting, promoting the nutrition program, and providing excellent customer service. Noteworthy accomplishment includes receiving Professional Employee of the Year in 2010.

Education

Master Cosmetology in Cosmetology

CEI Hair Schools LLC - Atlanta, GA (2014 to 2015)

Associates Degree in Business

Argosy University - Atlanta, GA (2013 to 2015)

Summary of Skills

Dunlap's expertise encompasses inbound and outbound call handling, issue resolution, sales, customer support, order processing, transaction management, data entry, and database administration. She is proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Additional Work Experience

Call Center Representative

Healthy Louisiana - Atlanta, GA

Engaged in inbound and outbound calls to assist clients in choosing health plans, educating members about services, and completing Medicaid applications (2014 - Present).

Call Center Representative

NCO Financial Solutions Inc. - Atlanta, GA

Responsibilities included handling customer inquiries, complaints, billing questions, and payment extension/service requests, along with skip tracing and internet research.

Internship Experience

Business Development Specialist Intern

My Basic LLC (Virtual)

This internship offered an opportunity for proactive college students to gain business development experience in App Development, Digital Marketing, and Web Design. Tasks included closing new business and maintaining relationships with clients through online prospecting and video communications.

Professional Development Opportunities

Prospective interns should possess excellent communication and interpersonal skills, a working knowledge of MS Office and Google Drive, a sense of urgency in their responsibilities, and a genuine desire to learn and grow. This internship is designed for individuals contemplating a career in marketing, design, and management.

Cover Letter Guidance

When it comes to crafting a cover letter, it’s important that it is well-formatted and free of grammatical errors. It should capture the reader's attention quickly, clearly identify the position for which you are applying, and relate your skills and experiences to that position. Additionally, a strong closing statement should express appreciation for the reader's time and suggest a follow-up.

References

  • Cosmetology Division, CEI Hair Schools LLC. (2015). Program Curriculum.
  • Argosy University. (2015). Business Management Program Overview.
  • Live Ops. (n.d.). Job Description for Customer Care Representative.
  • Fulton County Schools. (2014). School Nutrition Program Documentation.
  • Healthy Louisiana. (2023). Health Plan Overview.
  • NCO Financial Solutions Inc. (n.d.). Customer Service Rep Qualifications.
  • My Basic LLC. (2021). Business Development Internship Outline.
  • U.S. Department of Labor. (2022). Occupational Outlook Handbook.
  • The Balance Careers. (2023). Tips for Writing a Cover Letter.
  • Indeed Career Guide. (2022). How to Format a Resume.

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