Module 02 Assignment ATI Video Case Study On Therapeutic Com

Module 02 Assignment Ati Video Case Study On Therapeutic Communicatio

Identify therapeutic and non-therapeutic communication techniques. Clearly distinguish between these two types of communication in the provided case study. Observe and document the verbal and non-verbal communication used during the conversation, noting whether each is therapeutic or non-therapeutic. Provide a rationale for each classification, explaining why the communication is categorized as therapeutic or non-therapeutic. Suggest alternative statements or responses that could enhance therapeutic communication, especially in instances where barriers to effective communication are identified. Conclude by writing a paragraph reflecting on how you would feel if you were the client in this situation, considering the overall communication approach described in the case study.

Paper For Above instruction

Effective communication between nurses and clients is fundamental to providing quality healthcare. Therapeutic communication techniques foster a trusting relationship, promote understanding, and facilitate client comfort and cooperation. Conversely, non-therapeutic communication can hinder the relationship, create misunderstandings, and negatively impact patient outcomes. This paper analyzes a simulated nurse-client conversation from an ATI video case study, identifying the types of communication used, their effectiveness, and potential improvements.

In the case study, the nurse began by employing therapeutic communication techniques such as active listening and open-ended questions. For example, the nurse asked, "How are you feeling today?" This open-ended question encourages the client to share more detailed information, demonstrating an understanding and genuine interest, which is characteristic of therapeutic communication (Arnold & Boggs, 2019). The nurse also maintained appropriate eye contact and an attentive posture, which are non-verbal cues that reinforce engagement and empathy. These behaviors contribute to establishing rapport, making the client feel valued and understood.

However, some instances in the conversation revealed non-therapeutic communication. For example, the nurse used closed-ended questions like "Are you in pain?" which can limit the client's response and hinder a fuller understanding of their experience. Furthermore, the nurse’s tone was somewhat dismissive when the client expressed concerns, which is non-therapeutic because it invalidates the client's feelings and discourages open dialogue (McCabe, 2019). From a non-verbal perspective, crossing arms or appearing distracted can also convey disinterest or judgment, undermining the therapeutic alliance.

In terms of rationale, statements that are directive and controlling, such as giving advice or making judgments, are classified as non-therapeutic because they can inhibit the client’s ability to express themselves freely (Peplau, 1992). On the other hand, therapeutic communication involves empathetic listening, reassurance, and validation, which promote trust and cooperation. For instance, reframing a client's concerns with reflective statements demonstrates understanding and facilitates more open sharing (Yoder-Wise, 2018).

An example of an alternate response that could enhance therapeutic communication is replacing a closed-ended question like "Are you feeling better?" with an open-ended prompt such as, "Can you tell me more about what you're experiencing today?" This invites the client to elaborate and expresses genuine interest. Another improvement would be adopting more empathetic non-verbal behaviors, such as nodding and maintaining eye contact, which convey attentiveness and support.

If I were the client in this situation, I would likely feel more comfortable and valued if the nurse employed consistent therapeutic communication techniques. Feeling heard and understood builds trust and encourages honest sharing, which is crucial for effective care. Conversely, instances of dismissiveness or judgment could lead to feelings of frustration, anxiety, or mistrust, potentially deterring the client from engaging fully in their care plan (McCabe, 2019). Thus, the nurse’s communication style significantly influences the client's experience and health outcomes.

References

• Arnold, E., & Boggs, K. (2019). Interpersonal relationships: Professional communication skills for nurses. Elsevier.
• McCabe, S. (2019). Communication Skills for the Healthcare Professional. Elsevier.
• Peplau, H. E. (1992). Interpersonal relations in nursing: A conceptual framework. Springer Publishing.
• Yoder-Wise, P. S. (2018). Leading and Managing in Nursing. Elsevier.