Rubric Assessment MHA5020 Healthcare Organizations And AD

11152020 Rubric Assessment Mha5020 Healthcare Organizations And Ad

Research the push and pull strategies associated with knowledge management and provide a 3- to 5-page paper addressing the following: an overview of push and pull strategies in the context of knowledge management; advantages and disadvantages of each strategy; and a recommendation of either push or pull strategies for healthcare organizations' knowledge management, supported by course readings, textbook, and scholarly sources, all cited in APA format.

Paper For Above instruction

Knowledge management is a critical component in healthcare organizations aiming for continuous improvement and a learning culture. It involves the systematic process of capturing, sharing, and applying knowledge to improve organizational performance. Among the strategies employed in knowledge management, push and pull strategies are prominent, each with distinct characteristics, advantages, and disadvantages. A thorough understanding of these strategies and their application within healthcare settings enables organizations to optimize knowledge sharing and foster a culture of evidence-based practice.

Overview of Push and Pull Strategies in Knowledge Management

The push strategy involves proactively disseminating knowledge from experts or centralized repositories to end-users within an organization. This strategy emphasizes active management and distribution of knowledge, often through organizational mandates, formal training, newsletters, or regular updates, to ensure that relevant information reaches stakeholders efficiently. For instance, in a healthcare setting, administrative updates or new clinical guidelines are disseminated via email or intranet to all relevant staff, ensuring consistent communication and compliance.

Conversely, the pull strategy relies on individuals or teams seeking knowledge as needed. This approach emphasizes user-initiated access to knowledge repositories or experts, fostering self-directed learning and tailored information retrieval. In healthcare, this could involve clinicians accessing online databases, decision support systems, or consulting with specialists only when physicians require specific expertise or updated clinical information. The pull strategy promotes autonomy and reduces unnecessary information dissemination, emphasizing relevance and user control.

Advantages and Disadvantages of Push and Pull Strategies

The push strategy's primary advantage lies in ensuring comprehensive and timely dissemination of critical information, which is vital in healthcare for maintaining standards, compliance, and safety. It supports organizational consistency and rapid response to new policies or clinical guidelines. However, it can lead to information overload, especially if employees receive excessive updates irrelevant to their roles, resulting in disengagement or neglect of crucial information.

Pull strategies offer the benefit of targeted knowledge seeking, allowing healthcare professionals to access pertinent information when it is truly needed, thus increasing efficiency and reducing unnecessary communication. It supports autonomy and encourages active learning. Nonetheless, the disjointed nature of pull strategies may result in inconsistencies if some staff members lack access or awareness, potentially leading to knowledge gaps. Additionally, reliance on individuals' initiative can delay critical information sharing in urgent situations.

Recommendation for Healthcare Organizations

Considering the dynamic and complex environment of healthcare, a hybrid approach combining both push and pull strategies is most effective. However, for structured knowledge dissemination—such as updates on best practices, safety protocols, and compliance requirements—a push strategy is advisable. It ensures that vital information reaches all relevant staff uniformly and promptly, enhancing safety and consistency in patient care. For clinical decision-making, individualized learning, and continuous professional development, the pull strategy fosters autonomy and personalized knowledge acquisition.

Implementing an integrated knowledge management system that utilizes automated notifications for essential updates (push) and robust digital libraries or decision support tools accessible on demand (pull) supports this hybrid approach. This combination ensures critical information is not missed while empowering healthcare professionals with the flexibility to seek specific knowledge, ultimately promoting a culture of continuous learning and organizational excellence.

Conclusion

In sum, push and pull strategies serve distinct but complementary roles in healthcare organizations’ knowledge management. Push strategies excel at ensuring broad, rapid dissemination of essential information, whereas pull strategies facilitate targeted, user-driven access to knowledge. An effective healthcare organization leverages both to foster an environment of continuous improvement, evidence-based practice, and organizational resiliency. Future research should focus on optimizing the balance between these strategies and exploring technological innovations that facilitate their integration, ultimately enhancing health outcomes and organizational performance.

References

  • Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.
  • Carline, A., & Carr, S. (2019). Evidence-based knowledge management strategies in healthcare. Journal of Healthcare Management, 64(3), 191-201.
  • Dalkir, K. (2017). Knowledge management in theory and practice. MIT Press.
  • Hansen, M. T., Nohria, N., & Tierney, T. (1999). What’s your strategy for managing knowledge? Harvard Business Review, 77(2), 106-116.
  • McKimm, J. (2020). Learning organizations and the transfer of knowledge. Medical Education, 54(4), 234-241.
  • Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
  • Serban, R. (2018). Strategy and knowledge management in healthcare organizations. International Journal of Healthcare Management, 11(2), 137-144.
  • Tsoukas, H., & Chia, R. (2002). On organizational learning. Organization Science, 13(3), 340-351.
  • Wang, S., & Wang, H. (2021). Knowledge sharing in hospitals: Facilitators and barriers. Journal of Medical Systems, 45(7), 1-11.
  • Zack, M. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-145.

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