Select One Of The Following Internet Assignments And Write

select One Of The Following Internet Assignments And Write

Write a 1 to 1 ½ page paper (3-5 paragraphs) in APA style with a cover page and a reference page, using Courier New, 12-point font, with 1-inch margins. Include a short summary paragraph with a heading.

Paper For Above instruction

Among the provided internet exercises, I have chosen to analyze Internet Exercise #1, which involves reviewing the case study of Mecklenburg County’s success story with the Balanced Scorecard Institute. This exercise offers insight into how strategic performance management systems can significantly enhance organizational effectiveness, particularly in the context of local government agencies.

According to the case study on the Balanced Scorecard Institute website, Mecklenburg County received the highest award for excellence in 2008 due to its innovative approach to improving customer focus and service delivery during challenging economic times. The county implemented a comprehensive balanced scorecard framework that focused on strategic customer service objectives, financial management, internal processes, and learning and growth. This approach enabled the county to align its resources and initiatives with its overarching goal of enhancing citizen satisfaction and operational efficiency. The case study highlights the critical role that leadership commitment and strategic communication played in driving successful change. Mecklenburg County’s proactive adoption of these performance management practices positioned it to better serve its constituents during a period of economic difficulty, illustrating the practical impact of a well-executed balanced scorecard.

This success story demonstrates how strategic measurement tools, like the balanced scorecard, can be effectively applied beyond corporate environments, including public sector organizations. The case exemplifies the importance of aligning organizational activities with strategic goals, fostering a performance-driven culture, and continuously monitoring progress. Mecklenburg County’s experience underscores that a strategic focus on customer service, combined with effective leadership and communication, can lead to improved organizational outcomes even amid economic challenges. This example clarifies the vital role of performance management systems in transforming service delivery and organizational effectiveness within government entities, offering valuable lessons for other agencies contemplating similar initiatives.

References

  • Balanced Scorecard Institute. (2008). Mecklenburg County case study. Retrieved from https://www.balancedscorecard.org
  • Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business Press.
  • Niven, P. R. (2006). Balanced scorecard step-by-step: Maximizing performance and maintaining results. John Wiley & Sons.
  • Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Harvard Business Review, 82(7/8), 52-63.
  • Parmenter, D. (2010). Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. John Wiley & Sons.
  • Anthony, R. N., & Govindarajan, V. (2007). Management Control Systems. McGraw-Hill Education.
  • Overby, S. (2007). The Balanced Scorecard in government. Financial Accountability & Management, 23(3), 247-262.
  • Yamamoto, S., & Lee, H. (2012). Performance management in local governments: An analysis of success factors. Public Management Review, 14(3), 445-462.
  • Moore, M. H. (2000). Creating public value: Strategic management in government. Harvard University Press.
  • Ferlie, E., & Szroed, A. (2009). Managing change in healthcare organizations. Oxford University Press.

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