Telephone Assignment Due In Week 5 October 6th Via Dropbox

3204 Telephone Assignment 5due In Week 5 October 6h Via Dropbox At

To gain practice sounding professional over the phone, complete the following task. Upload your voice recording to the dropbox by the due date (no). Your voicemail should begin with a greeting and an introduction of yourself (a full introduction includes your name and your job title, the company you work for and the time of your call). The content of your message should be delivering bad news to a client of the company you work for (which may be the same company you worked for during the email assignment). Perhaps you are calling on behalf of your boss, the same boss you used for your email assignment. The company is related to the accounting department. Your voicemail should be 20-30 seconds in duration. You are allowed to use contractions in formal speech (just not in formal writing). Your message should end with next steps (follow-up information: a number to call you back at, perhaps give them the option to email you back and leave an address, the hours your office is open, perhaps invite them to a meeting where the problem will be discussed further). Remember that your message should be looking toward the future. Remember that your message is bad news, so your tone should be professional while confident (be sure to apologize although it might not have been your fault). Rubric: Content: Professional Tone: All parts included: Length: 1-5

Paper For Above instruction

Creating an effective professional voicemail that delivers bad news while maintaining a confident and respectful tone is a crucial communication skill, especially within an organization’s accounting department. This exercise helps develop proficiency in messaging that balances professionalism with empathy, positioning the listener to understand next steps despite the adverse news. The following is a comprehensive example of such a voicemail, adhering to the specified guidelines and duration.

Good morning, this is Jane Doe, Senior Accountant at ABC Corporation. I’m calling today at 10:30 in the morning. I’m reaching out regarding your recent invoice submission. Unfortunately, after review, we’ve identified a discrepancy that requires clarification before processing your payment. I apologize for the inconvenience this may cause. To resolve this matter promptly, please contact me at 555-123-4567 or email me at jane.doe@abccorp.com. Our office hours are from 8:30 a.m. to 5:00 p.m., Monday through Friday. Alternatively, you’re welcome to schedule a meeting with our accounting team to discuss this issue further. Please get back to us at your earliest convenience, so we can resolve this issue swiftly and ensure your account remains in good standing. Thank you for your understanding and cooperation, and I look forward to hearing from you soon.

This voicemail exemplifies professionalism and confidence while delivering undesirable news. It begins with a clear introduction, stating the caller's name, position, and company, which establishes credibility and context. The message proceeds to describe the issue—in this case, a discrepancy in an invoice—using respectful language and an empathetic tone, including an apology to acknowledge any inconvenience. The voicemail ends with concrete next steps, providing contact information and options for further engagement, demonstrating a forward-looking attitude aimed at resolving the issue quickly and maintaining a positive client relationship.

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