Write A Memo: Use Memo Format To Your Salespeople And A Lett

Write A Memo Use Memo Format To Your Salespeople And A Letter Use L

Write a memo (use memo format) to your salespeople and a letter (use letter format, including a letterhead) to the coach based on the following scenario. Make up a Cleveland address for your letterhead/letter and a fake telephone number. Scenario You are the manager of Activ8 Sports in Cleveland, Ohio. Activ8 Sports, a regional chain of 19 athletic equipment stores, has headquarters in Detroit. This morning you received a call from a vice president of the company.

The corporate office's social media specialist was doing the usual daily search on Twitter, Yelp, Facebook, etc., for customer comments about Activ8 Sports. She discovered that several of the salespeople at the Cleveland location were using Twitter to make derogatory comments about a coach at a local high school. The coach, a regular and frequent customer at the store, sometimes appears abrupt and aggressive with the salespeople. The vice president directed you to "fix this Twitter thing immediately" and implied your job was at risk. You decide to reprimand each of the salespeople in question.

You will also issue a memo for their file as an official warning with a reminder of the corporate policy that proscribes discussing company business in public, including social media. As the manager of Activ8 Sports, write this memo: try to keep your salespeople cooperative and productive but also make clear that this is their only warning. Additionally, as the manager, write a letter of apology to the high school coach before he finds out about the indiscretion of your salespeople. You know that sooner or later he will find out: the comments could easily go viral at the high school. The coach has been a loyal customer, purchasing all uniforms and equipment through your store year after year. You can't afford to lose his business. As the manager of Activ8 Sports, write a letter to the coach to explain the situation and apologize for the comments of your salespeople on Twitter.

Paper For Above instruction

Memo to Sales Staff Regarding Social Media Conduct

TO: All Sales Personnel, Activ8 Sports Cleveland Location

FROM: [Your Name], Store Manager

DATE: [Insert Date]

SUBJECT: Official Warning and Reminder Regarding Social Media Policies

It has come to management's attention that several employees have been engaged in making derogatory comments about a local high school coach on social media platforms, specifically Twitter. Such behavior is a direct violation of company policy, which strictly prohibits discussing company-related matters or making disparaging comments about individuals associated with our business in any public forum. Please be aware that social media comments made by employees can damage our company's reputation, erode customer trust, and undermine our professional environment.

This memo serves as an official warning regarding your conduct. Consider this your first and only warning. Continued inappropriate use of social media or posting of derogatory comments about customers or colleagues will result in disciplinary action, up to and including termination of employment. We expect all employees to act responsibly, uphold the company's values, and represent Activ8 Sports professionally both in person and online.

Letter of Apology to Coach

[Your Cleveland Office Address]

[Date]

Coach [Last Name]

[High School Name]

Cleveland, Ohio [Zip Code]

Dear Coach [Last Name],

I am writing to personally apologize for the inappropriate comments recently made by some of our sales staff on social media platforms. As the manager of Activ8 Sports Cleveland, I take full responsibility for this misconduct. Our team has always valued your loyalty and the trust you have placed in us over the years, and I deeply regret that their actions have put our relationship at risk.

Please be assured that we have addressed this issue internally and have taken disciplinary steps to prevent such incidents from occurring again. We sincerely appreciate your ongoing support and patronage, and we are committed to restoring your confidence in our store. Thank you for your understanding and patience regarding this matter.

If you have any further concerns or if there is anything we can do to make amends, please do not hesitate to contact me directly at (555) 123-4567.

Sincerely,

[Your Name]

Store Manager, Activ8 Sports Cleveland

References

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